Red Frogs Room Spray

Thank you for shopping with us. If you are not entirely satisfied with your purchase, were here to help.

Returns:

You have 14 days to return an item from the date you recieved the item. To be eligable for a return, your item must be unused and in the same condition that you recieved it. The item must also be in the original packaging.

Refunds:

We do not offer any refunds/returns on any DOFA Home Fragrance items. In some cases, items can be returned and fixed for a cost. All accidental damage is not covered by DOFA Home Fragrance. If your item arrives damaged or incorrect, please contact us within 24 hours of its arrival. Please don't hesitate to contact us if you have any questions about your items. 

If your item is faulty or incorrect, the item is to be returned at the customers expense and a replacement will be sent once the original item has been received.  

 

Change of mind policy

If you have changed your mind within 24 hours of ordering on our online store, we can issue a refund minus a restocking & admin fee. Our restocking fee is set at 15% of the order cost. 

By purchasing with us you agree to and understand our shipping and returns policy. If you are unsatisfied with your order it is the consumers obligation to return the item at their own expense in order to receive a store credit minus the shipping cost. 

To return your product, please email dofasoycandles@gmail.com for further steps. 

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping cots are non-refundable.

Contact us:

If you have any questions on how to return your item to us, contact us at: Dofasoycandles@gmail.com

Note:

Custom or personalized items are not eligible for return or refund unless there  is a defect or error on our part.

Thank you for your understanding and cooperation.

Thank you for choosing us. Here's our shipping information to ensure you have a smooth shopping experience:

Express Shipping (1-3 Business Days): For those who can't wait, we offer express shipping with a delivery time of 1 to 3 business days. Please note that orders placed after Friday 5pm will be processed the next business day. Express shipping costs are calculated at checkout.

Standard Shipping (3-5 Business Days): Our standard shipping option delivers within 3 to 5 business days. Orders are processed and shipped within 24-48 hours of receipt. Standard shipping costs are also calculated at checkout.

Order Processing: Please allow 24-48 hours for order processing and 5 - 7 days before shipment. Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order: Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the delivery status of your package.

International Shipping: At the moment, we only offer shipping within Australia and New Zealand. We are working to expand our shipping options to serve you better.

Note: Shipping times are estimates and may vary due to factors beyond our control, such as weather or carrier delays. We appreciate your patience and understanding.

For any questions or concerns regarding shipping, please contact our customer service at dofasoycandles@gmail.com.

Thank you for shopping with us!